Question 1

How does the calculator estimate my support cost?

Accepted Answer

We multiply your monthly tickets × 12 by your average handle time and fully-loaded agent hourly cost to get an annual figure. Then we estimate two savings levers: deflecting repeat 'how-to' questions with the AI chat widget, and replacing recorded customer walkthroughs with reusable in-product flows captured via the Chrome extension.

Question 2

Where does the 30% deflection number come from?

Accepted Answer

It's the low end of the 30–50% self-serve deflection range cited by digital adoption programs. We picked the low end to keep the savings claim defensible — your real deflection may be higher once flows are tuned to your product.

Question 3

Do you collect my inputs?

Accepted Answer

No. Everything runs in your browser and saves to localStorage so you can come back later. If you ask us to email you the PDF, that's the only point we capture your address.

Question 4

Is the calculator really free?

Accepted Answer

Yes — no signup, no email gate. The PDF report is optional. The chat widget and the Chrome extension both have free tiers you can try without a credit card.

Calculate your real support cost