Question 1

Can I embed the guides in our existing Help Center?

Accepted Answer

Absolutely. You can embed our interactive guides directly into your Zendesk, Intercom, or custom knowledge base articles. Instead of reading a wall of text, users can launch an interactive tutorial directly from the article.

Question 2

How does the AI Agent learn our product?

Accepted Answer

The AI agent securely ingests your existing help documentation and continuously maps your live application's structure. When a user asks 'How do I export a report?', it synthesizes the knowledge base to provide a direct textual answer, and combines that with its understanding of your UI to point directly to the Export button on their screen with an interactive guide.

Question 3

Can support agents trigger guides for users manually?

Accepted Answer

Yes. Your agents can generate a secure link to a specific guide and drop it into a live chat or email. When the user clicks the link, the guide automatically begins in their session, taking them exactly where they need to go.