The Best NPS Software in 2026
NPS software runs Net Promoter Score surveys inside your product, where response rates are higher and segmentation is honest. The best platforms in 2026 trigger surveys at the right moment, target by user attribute, and route detractors and promoters into different follow-up flows.
Email NPS gets 5% response rates and skewed answers. The score lands in a dashboard, nobody acts on it, and the program quietly atrophies. The shortlist below focuses on platforms that run NPS where users are paying attention — inside your product — and route results into action, not just slides.
What to look for
- In-app NPS triggering: Trigger NPS based on user behavior or tenure, not a calendar. Higher response rates, more honest data.
- Segment targeting: Run NPS for the segments that matter — new trials vs long-term customers vs specific plans — without flooding everyone equally.
- Follow-up flow routing: Detractors should route into a help conversation; promoters into review/referral flows. NPS without action is a vanity metric.
- Cohort-level analytics: Track NPS by cohort, plan, and feature usage to find which user groups drive the score and which drag it down.
Top tools in this category
- BreakGround: In-app NPS, segment targeting, and follow-up flows that turn the score into action. Built into the same platform as flows, tooltips, and analytics.
- Pendo: NPS module integrated with Pendo's broader product analytics. Strong for analytics-first NPS programs.
- Userpilot: Microsurveys including NPS as part of the broader onboarding platform.
- Chameleon: Polished microsurveys (including NPS) within Chameleon's broader engagement platform. Strong design quality.
- Appcues: NPS surveys included in the broader Appcues onboarding platform. Reliable but unspecialized.
Frequently asked questions
What is NPS software?
NPS software runs Net Promoter Score surveys — the standard 0-to-10 'How likely are you to recommend?' question — and analyzes the responses. Modern NPS tools run surveys in-product (where response rates are higher than email) and route results into follow-up actions like detractor outreach or promoter referral programs.
Why run NPS in-app instead of via email?
In-app NPS gets dramatically higher response rates (often 30-60%) compared to email NPS (typically under 10%). It also captures users at moments of actual product engagement, producing more honest answers about your product specifically rather than your company in general.
What makes BreakGround AI-native?
BreakGround generates a complete onboarding experience — multi-step flows, tooltips, and an activation checklist — directly from your product URL. AI also auto-detects events, audits content for clarity, and adapts flows when the product changes. AI is the authoring path, not a copy-assist add-on.
How much does BreakGround cost?
BreakGround starts free for up to 500 monthly active users. Paid plans begin at $79/mo on the Growth plan (5,000 MAU) and $249/mo on Pro (50,000 MAU, full enterprise features including SSO and white-label). All pricing is published on the website with no sales call required.